SupportOps

Getting your workspace ready

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AI-first support operations

Handle support operations
with AI and keep humans
in control.

SupportOps unifies your support conversations, answers routine
questions with AI, and hands off complex cases with full context.

Try Demo How it works
SupportOps ticket workspace with conversations, AI assistance, and customer detailsSupportOps ticket workspace with conversations, AI assistance, and customer detailsSupportOps dashboard with support analyticsSupportOps dashboard with support analyticsSupportOps AI agent configurationSupportOps AI agent configurationSupportOps knowledge base powering AI answersSupportOps knowledge base powering AI answers

Everything your support team needs, in one workspace.

Your knowledge, customer conversations, and business tools. Connected, with your team in control.

Answers from your knowledge

Choose the content AI can use in customer replies.

One place for conversations

Keep routine questions and human handoffs in one workspace.

Tools that fit your workflow

Give AI access to the business context you choose.

A clearer view of support

See ticket activity and team workload in the dashboard.

01 / HOW IT WORKS

Your knowledge.
A connected support flow.

Start with what you already have. Give AI the routine work and your team the exceptions.

  1. 01

    Bring your knowledge.

    Add your website, PDFs, and support guides. Give AI a place to start.

    Your content
  2. 02

    Connect a channel.

    Meet customers on your website or WhatsApp, with answers grounded in your content.

    Your customers
  3. 03

    Keep people in the loop.

    Pass complex questions to your team with the conversation and a clear summary.

    Your team
02 / PEOPLE IN CONTROL

Less repetition.
More resolution.

Keep routine questions moving without losing the human judgment that good support needs.

  • For foundersGive a lean team room to focus on the cases that need them.
  • For technical teamsChoose the knowledge and tools your AI can use.
Explore the demo
A HANDOFF, WITH CONTEXT Example

I think I was charged twice. Can someone check?

Ready for your teamAI has paused its replies
The issue
Possible duplicate charge
Already covered
Published billing policy
Needs a person
Review the account and confirm the charge

Full conversation included.
No starting over.

03 / FITS YOUR STACK

Meet your customers.
Connect your context.

Customer channels up front. Your business systems behind the scenes. One support workflow.

ON YOUR WEBSITE

Web widget

Add a support entry point to your site with a script snippet.

WHERE CUSTOMERS CHAT

WhatsApp

Bring your connected WhatsApp Business conversations into the same workflow.

FOR YOUR DEVELOPERS

Your business tools

Connect relevant business data through configured HTTP and MCP tools.

Choose what to connect. Your workspace controls which tools are available to AI.

BEFORE YOU EXPLORE

A few things
worth knowing.

What can I explore in the demo?

Explore the workspace, AI agent configuration, knowledge sources, and the handoff to a human. The demo is a way to get a feel for the product before planning your setup.

Can internal knowledge stay internal?

Yes. Choose which sources AI can use in customer replies. Internal-only content stays available to your team’s AI copilot.

Who controls the final reply?

AI handles routine questions. Once a conversation is escalated, it stops replying. Your team can review and edit copilot suggestions before sending.

How does AI usage work?

AI usage draws from prepaid credits. Admins can view usage and top up. If credits run out, new customer messages are handed to your team.

SEE IT COME TOGETHER

Your next support hire
is a better workflow.

Explore how AI and your team work together.
Start with the SupportOps demo.

Explore the demo